2nd Edition of the Report from Capgemini, Sogeti and HP
The second annual Financial Services World Quality Report presents a unique look at the maturity level of testing organisations within financial services institutions across the globe. The Financial Services World Quality Report 2012 builds on research from the World Quality Report 2011/12 from Capgemini, Hewlett-Packard and Sogeti.
The report reveals that the challenges facing financial services businesses are translating directly into a focus for IT on compliance, business growth, and cost optimisation. Quality assurance organisations are seeking to deliver value to the business, and are especially focused on cloud services to optimise costs and increase agility; on enriching customer experience by providing services on handheld devices, social media, and social networks; and in general on achieving “more for less”.