Capgemini’s European Energy Markets Observatory (EEMO) is an annual report initiated in 2002. It analyses the evolutions of the electricity and gas markets in EU-28 (plus Norway and Switzerland) by tracking the progress of multiple subjects: the establishment of open and competitive markets, the reaching of the EU’s Energy-Climate objectives, the adequacy between supply and demand or the realisation of the energy market integration. The report looks at leading-edge energy themes – smart energy (grids, meters, cities, buildings and homes), digital revolution, customer experience transformation, and business models transformation – to identify the key trends in the electricity and gas industries. The observatory is produced in collaboration with our partners: I4CE, and VaasaETT.