Digital Transformation requires a true mind shift for both business and IT operations with increased and adapted demands on process quality and IT quality. These increased demands are centred around four aspects:
- Achieving customer value with excellent Customer Experience
- Assuring Business Performance, Business Security and Business Reliability
- Delivering fit for purpose solutions with increased velocity and agility
- Integration of the increased complex landscape of devices, systems, services and applications
In this point of view document we will discuss these demands and offer some concrete solutions how they can be met by a new style of Quality Assurance (QA).