As the global economy turns digital, Communications Service Providers (CSPs) are faced with challenges and opportunities. On one hand, their industry is being disrupted by the increasing role of third-party digital communication services, also known as Over The Top (OTT) service providers, which are bypassing the traditional service providers and have gained great popularity with subscribers. On the other, CSPs have the opportunity to play an important role in the advancement of digital transformation of various industries.

Therefore, in this increasingly digital environment, it is vital for CSPs to reinvent their business model and provide new services for the digital age – such as Mobile Money Transactions (MMT), the Internet of Things (IoT) and Big Data. This Capgemini Global Telecoms white paper discusses in detail the opportunity for CSPs.