For every financial services firm, documents, forms, correspondence, and statements have always been a vital way to interact with their customers, and have invested in customer communications management (CCM) systems to better manage those interactions; but are unable to catch up due to rising customer demands, regulatory compliance challenges and complexity of digital channels. There is a demand for CCM capability that not only works faster, but readily adapts to the changing needs of customers and regulations and makes it simpler and agile for customer communications.

Capgemini’s Customer Communication Management offerings can helps financial institutions reinvent their customer communications management (CCM) capabilities into a scalable and industrialised set of operations, eliminating legacy and establishing an enterprise digital publishing foundation.