Capgemini Innovation Unleashed 2019: Modernising core capabilities in retail

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Technology is revolutionising the retail and consumer sector and retailers are facing strong challenges in an increasingly customer-driven world.

It’s all about convenience; customers are willing to spend more for the experience of engaging with brands with an expectation to be fulfilled any moment of the day or night. The hassles are gone. Retailers have acknowledged that the linearity of the supply-chain, selling and customer engagement has polarised and they are getting geared to face-off against this dynamic landscape.

In this session, Gagandeep Singh uses anecdotes, best practice examples and lessons learned to explain how to modernise supply chain, the retail backbone. The aim is to deliver with agility, at a reduced cost, to maximise brand differentiators.

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