Across industry, robots have revolutionised the way companies operate. Most famously that happened in a manufacturing context with the robotic vehicle assembly lines. Now, though, the next wave of Robotic Process Automation (RPA) is hitting the back office.
In this video, Lee Beardmore talks about RPA: how it can deliver immediate business benefits and the different ways organisations can integrate it into their processes.

Read more about transforming your back operations to improve customer engagement in this edition of Beyond the Buzz.