The Digital Supply Chain’s Missing Link: Focus

Although the digitisation of the supply chain is one of the key drivers of value and growth for businesses today, many approaches lack direction, and the full value and growth potential isn’t being realised. Initiatives are failing to scale up effectively because organisations are attempting to digitalise everything at once and spreading themselves too thinly.

The new report by Capgemini’s Research Institute The Digital Supply Chain’s Missing Link: Focus surveyed supply chain executives at more than 1,000 organisations across consumer products, and manufacturing and retail to understand the digital initiatives they are adopting, and the benefits they are seeing as a result.

The potential size of cost savings explains why supply chain is a top priority for organisations, but we found that only one in seven is able to scale up their digital initiatives, with the vast majority (86%) stuck at the PoC or pilot stage. Prioritisation and focus are needed.

The research zooms in on the following areas:

  • The strategic importance of supply chain digitisation
  • How successful organisations focus only on strategic initiatives and deploy them at scale
  • A shortlist of key use cases that can focus organisations’ efforts and investment
  • Key recommendations for a successful supply chain digitisation journey.

Business leaders recognise the criticality of the next-gen digital supply chain for driving growth, but it’s an absence of focus that keeps many organisations from scaling up their digital initiatives.  To find out more about how your business can get more value from supply chain, download the report.

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Sound Bites

Rob Burnett, CIO of Global Supply Chain & Engineering, GE Transportation

Our management was a huge proponent of investing in the digital technologies for supply chain and that really drives things.

Professor Fraser Johnson and Professor Emeritus Michiel R. Leenders, Ivey School of Business, University of Western Ontario

Supply [procurement] presents a fertile area for cost improvement efforts, and most organisations expect it to deliver significant cost savings and profit improvements in our experience, supply [procurement] savings tend to be understated more often than they are overstated. Most chief supply officers only report those savings that can be easily substantiated. At almost every organisation in our study, cost savings were measured by year-over-year price reductions, frequently referred to as ‘hard savings.’

Key Takeaways


Organisations that say supply chain digitisation is one of their top three priorities at an organisation level


Organisations that scale their supply chain initiatives have a clear procedure for evaluating a pilot use case compared to 24% of others


Organisations that scale their supply chain initiatives are able to quickly adapt their supply chain to customer needs


The digital supply chain’s missing link: focus

The digitisation of the supply chain is one of the major value and growth opportunities for...


Jerome Buvat

Expert in Digital Transformation & Strategy, Strategy & Transformation