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Episode 4: Rebounding from COVID-19
In this month’s podcast, we look at some of the activities retailers will be focussing on as they look to rebound from the global COVID-19 pandemic. Raj Ganatra, our host this month, discusses how retailers will be planning for the restart, and how they will reopen their stores effectively after a period of closure for many non-essential retailers. He is joined by Capgemini retail experts; Holly Nurse, Yota Pavlou and Nick Hoenig.
Episode 3: Action for Children and Pop-up store innovation
In our December edition of Re-inventing retail, we are joined by Action for Children to discuss their London Christmas pop-up store, powered by Capgemini’s Applied Innovation Exchange. Hosted by Raj Ganatra, Sanjay Nand, Michael Atkins and Laura Botsford look at the benefits and impacts to retailers of concept stores and how they can be used to engage and interact with consumers. We also discuss the importance of personalising the shopping experience and providing product recommendations to consumers to guide their experience.
Episode 2: Conversational Interfaces
In this month’s podcast we discuss the effect of Conversational Interfaces on the customer journey and operations, based on insights from the report, published by the Capgemini Research Institute. Sophia Ambrono, our host this month discusses the benefits, challenges and the future of conversational interfaces with Andrew Smith, from our Customer Engagement team and Nick Graham, from the Retail Supply Chain Team for his perspective on retail operations.
Episode 1: Sustainability in Fast Fashion
In the first episode of our Re-Inventing Retail podcast, some of our sustainability and retail consultants Raj Ganatra, Harry Ashman and Lucy Herriot discuss where the recent focus on sustainability has come from, innovative initiatives by retailers and what the future of sustainability in fast fashion may look like.