Re-Inventing Retail: The Capgemini retail podcast

Welcome to our Re-Inventing Retail podcast. Our experts will be keeping you up to date with all of the latest news from UK retailers, as well as reviewing the latest retail trends and technology breakthroughs. We hope you find the podcast insightful, and if you want to speak to us on any of the topics, please get in touch.

Tuning into our podcast is easy, simply click the link to listen via SoundCloud.

Episode 1: Sustainability in Fast Fashion

In the first episode of our Re-Inventing Retail podcast, some of our sustainability and retail consultants Raj Ganatra, Harry Ashman and Lucy Herriot discuss where the recent focus on sustainability has come from, innovative initiatives by retailers and what the future of sustainability in fast fashion may look like.

Episode 2: Conversational Interfaces

In this month’s podcast we discuss the effect of Conversational Interfaces on the customer journey and operations, based on insights from the report, published by the Capgemini Research Institute. Sophia Ambrono, our host this month discusses the benefits, challenges and the future of conversational interfaces with Andrew Smith, from our Customer Engagement team and Nick Graham, from the Retail Supply Chain Team for his perspective on retail operations.

Episode 3: Action for Children and Pop-up store innovation

In our December edition of Re-inventing retail, we are joined by Action for Children to discuss their London Christmas pop-up store, powered by Capgemini’s Applied Innovation Exchange. Hosted by Raj Ganatra, Sanjay Nand, Michael Atkins and Laura Botsford look at the benefits and impacts to retailers of concept stores and how they can be used to engage and interact with consumers. We also discuss the importance of personalising the shopping experience and providing product recommendations to consumers to guide their experience.

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