Capgemini and Guidewire: A Winning Combination
In order to survive in a time of rapid change, insurance companies today are refocusing their efforts on core, digital and data operations to better support the demands and expectations of their clients.
The availability of flexible and scalable packaged solutions such as those delivered by Guidewire, make it easier for insurers to buy and customise the right system rather than build it.
Capgemini understands the pressures, interdependencies and drivers of a customer-focused insurance organisation. We are proud to partner with leading solutions providers like Guidewire to help deliver modern core systems for property and casualty insurers.
Since 2004, when Capgemini became Guidewire’s first technology services partner, the Capgemini Guidewire team has led and/or supported over 149 Guidewire projects across North America, Europe and the Asia Pacific. As Guidewire’s Premiere Partner, we are proud of our 1,400 +/- team of professionals who are trained and certified on Guidewire applications across Guidewire’s ClaimCentre, PolicyCentre, BillingCentre, DataHub/InfoCentre and Digital Portals!
We also provide AMS for Guidewire that displays our deep insurance domain experience, including our focus on property and casualty that is supported by world class methodologies, tools and accelerators built from our successful GW engagements. In addition to providing comprehensive Guidewire consulting and IT services, Capgemini offers Guidewire InsuranceSuite products as cloud-hosted, Platform as a Services (PaaS) solutions (Insurance Connect).
Guidewire Platform-as-a-Service Option Capgemini offers a Platform as a Service (PaaS) solution called Insurance Connect. Insurance Connect is hosted by Capgemini in a private or public cloud environment and pre-configured for specific market segments. It provides an all-in-one solution for your policy, billing and/or claims services, enabling you to:
- Migrate legacy manual systems to a best-in-class architecture with minimal risk, lower cost of entry and increased speed-to-market
- Utilise our library of key interface capabilities to support financials, document generation and management, statistics and reporting, user authentication, and rating
- Gain pre-configured, optimised out-of-the-box capabilities that are highly leverage-able
- Focus on your core business functions and leverage world-class IT processing capabilities
Capgemini offers Insurance Connect on a subscription basis that results in reduced capital expenditure due to a pay-as-you-go approach. We have delivered Insurance Connect globally across US, Europe and Australia.
Capgemini’s Guidewire-technology expertise spans the entire Guidewire product suite. Our experience, proprietary toolsets and comprehensive service offerings can help clients:
- Reduce the total cost of Guidewire application ownership by up to 40%
- Optimise functional alignment with business processes and operations
- Augment Guidewire analytics, business intelligence and reporting functionality
- Manage/support Guidewire IT operations
- Applications Testing
- Implementation and Support
- Insights & Data Services
- Insurance Connect Cloud Solution for P&C Insurers
- Data Migration & Data Management
- Upgrade Capability
- Application Maintenance Services
- Integration to portals that include Guidewire Portals, AgencyPort, Salesforce
- Integration into the Salesforce CRM platform
Whether you are implementing Guidewire’s core, data, or digital, we can work with you to improve your business processes. To learn more about our Guidewire ready solutions and accelerators read our Guidewire brochure:
The General: Insurance Connect Cloud Solution Leveraging ClaimCentre Functionality
The General, a nationally recognised brand in the United States, and its affiliated insurers have been providing auto insurance throughout the country for more than 50 years. The company wanted to replace its legacy claims processing system to support a more efficient claims handling process and improve customer service. Attracted by the capabilities of the Guidewire ClaimCentre system, The General contacted Capgemini and chose to implement a cloud-hosted Insurance Connect solution that provides ClaimCentre functionality as a subscription service.
Insurance Connect frees The General to focus on improving the business operations that directly impact customer experience.
Zurich UK General Insurance Claim Centre Implementation
Capgemini was the primary systems integrator, responsible for the end-to-end solution including implementation of Guidewire ClaimCentre. In addition to ClaimCentre, the solution included Thunderhead.com and other complementary applications to complete an end-to-end, claims management transformation. The integrated systems reduce manual processing, improve data management, and minimise losses associated with fraud and claims leakage. The new solution has replaced 12 legacy systems—and a multitude of claims processes for different lines of business—with a single web-based system that provides a consistent service across the company and supports Zurich’s focus on delivering an even more efficient claims handling experience.
Tony Emms, Chief Claims Officer, UK Claims, Zurich, said, “The new system enabled a transformation of our claims handling, on the back of which we were able to restructure the operation and further develop our customer focused service. We have already seen the benefits of the changes in improved customer satisfaction survey results (Net Promoter Scores – NPS).”
New South Wales Self Insurance Corporation (SICorp): Insurance Connect Leveraging InsuranceSuite
The Capgemini Insurance Connect solution enables SICorp to configure, build, host and run its Home Warranty Billing, Policy and Claims Solution using Guidewire InsuranceSuite™ built on Amazon Web Services (AWS). SICorp is the government agency that provides home warranty protection to home owners in NSW, Australia. It leverages the current technology to streamline its processes, increase service levels and improve overall efficiencies. The Insurance Connect platform will interface with SICorp data warehouse for portfolio reporting and enable its stakeholder-partners to have secure access to essential transaction processing. The AWS cloud utility provides SICorp with high availability and scalability aligning with the state government’s Cloud First Policy.
Stephan Jansen, Head of Channels and Alliances, Amazon Web Services Australia and New Zealand, said “Our customers are continually looking to take advantage of the benefits of the AWS cloud to not only reduce costs but to become more agile and innovative. That applies to the public sector in Australia as much as it does to private industry and we are delighted to be working closely with Capgemini to deliver the scalability and flexibility SICorp requires.”
CNA Core Systems Transformation
The Continental Assurance Company of North America (CNA) has been providing commercial insurance services, including Property and Causality products, across the United States since 1897. The company began responding to its legacy-systems challenges in 2007 by developing its Core Transformation Roadmap, a multi-year plan designed to greatly enhance business flexibility and efficiency and to consolidate more than 15 of CNA’s legacy policy systems into an innovative, leading-edge, common-processing platform. The CNA Roadmap incorporated its large lines of business in parallel, compressing the transformation timeline to gain business value faster. In addition to assisting CNA with the implementation of its Roadmap—including implementation of Guidewire’s PolicyCentre and ClaimCentre platforms—Capgemini also provided comprehensive QA testing services. The testing team employed a risk-focused testing approach and utilised Guidewire Centre of Excellence accelerators—including a Premium Comparator for the Renewal Book of Business and an automated Forms PDF Validator—to meet aggressive time-to-market goals and high-performance quality standards.
“The magnitude of the release-testing program was not just in its impressive size and scope, but also in its impact on laying a foundation for future releases to the enterprise,” said Dan McDonnell, Vice President at CNA.