Upskilling is critical to building competitive advantage and organisational resilience in a hybrid work model

“Although the future of work brings with it many new opportunities, some groups are less equipped to take advantage of them. Businesses today need to shift from survival to optimising the hybrid model for current and future talent,” explains Claudia Crummenerl, Managing Director, People and Organisation at Capgemini Invent. “Younger employees in the global workforce are in a particularly vulnerable position, subject to widening skills gap and increased automation. To build and retain competitive advantage and resilience, organisations need to make upskilling and reskilling an integral part of their modified social contract — playing the role of lifelong partner in employees’ learning and development.”