Paris – European public authorities are advancing in bringing services online to the benefit of citizens and companies. Progress, however, is slow and divided. This is one of the main findings of the 12th Benchmark Measurement of European eGovernment Services, released by the European Commission today, and carried out by the Capgemini Group, one of the world’s foremost providers of consulting, technology, and outsourcing services, and its partners. Personalisation and shifting the focus from the national level to the European level, are a key next step for European countries when it comes to delivering public services and unlocking the full potential of a Digital Single Market in the near future.

This year’s eGovernment Benchmark, which surveyed over 10,000 websites across the EU member states, has again focused on the user centricity of customer journeys through various life events such as starting up a business, losing and finding jobs, and studying. The report reveals that Europe is gaining digital maturity in online services: more information and services are available online, and that there is a growing opportunity for online support, help, and feedback.