The European Commission eGovernment Benchmark 2015: more Digital Transformation of European public services needed to drive the EU Digital Single Market

This year’s eGovernment Benchmark, which surveyed over 10,000 websites across the EU member states, has again focused on the user centricity of customer journeys through various life events such as starting up a business, losing and finding jobs, and studying. The report reveals that Europe is gaining digital maturity in online services: more information and services are available online, and that there is a growing opportunity for online support, help, and feedback.

[1] Source: GOV.UK, https://gds.blog.gov.uk/2014/02/06/improving-gov-uk-on-mobile-devices/
[2] Authentic Sources are base registers that store (personal) data – so that it can be re-used for prefilling web forms.
[3] Mapping the Cost of Non-Europe 2014-2019, a study by the European Parliament (Second Edition, July, 2014)

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