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The European Commission eGovernment Benchmark 2015: more Digital Transformation of European public services needed to drive the EU Digital Single Market

23 Jun 2015

Paris – European public authorities are advancing in bringing services online to the benefit of citizens and companies. Progress, however, is slow and divided. This is one of the main findings of the 12th Benchmark Measurement of European eGovernment Services, released by the European Commission today, and carried out by the Capgemini Group, one of the world’s foremost providers of consulting, technology, and outsourcing services, and its partners. Personalisation and shifting the focus from the national level to the European level, are a key next step for European countries when it comes to delivering public services and unlocking the full potential of a Digital Single Market in the near future.

This year’s eGovernment Benchmark, which surveyed over 10,000 websites across the EU member states, has again focused on the user centricity of customer journeys through various life events such as starting up a business, losing and finding jobs, and studying. The report reveals that Europe is gaining digital maturity in online services: more information and services are available online, and that there is a growing opportunity for online support, help, and feedback.

[1] Source: GOV.UK,
[2] Authentic Sources are base registers that store (personal) data – so that it can be re-used for prefilling web forms.
[3] Mapping the Cost of Non-Europe 2014-2019, a study by the European Parliament (Second Edition, July, 2014)

About Capgemini

With more than 145,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Rightshore® is a trademark belonging to Capgemini