Capgemini UK plc has won a five-year extension of its IT outsourcing contract with thetrainline.com, the UK’s leading independent retailer of train tickets online. The contract, with an estimated value of £15 million, covers the period 2010-2015 and ensures 24×7 support for the ticket company’s entire IT infrastructure including its online and call centre customer-facing systems. The contract also provides for Capgemini to undertake a growing volume of applications support and applications management activity for thetrainline.com.
The new contract extension aims to give thetrainline.com better cost-effectiveness through innovations such as virtualisation of the train ticket retailer’s entire server installation, located at a Capgemini data centre in Yorkshire, and involves increased use of Capgemini’s Rightshore® delivery model, with much of the applications support work to be undertaken over the five-year period at a Capgemini facility in Bangalore. The new contract extension continues a relationship between thetrainline.com and Capgemini that dates back to 1997, making the uninterrupted series of contracts one of the longest-running in UK outsourcing.
Murray Hennessy, Chief Executive Officer of thetrainline.com, said: “We are delighted to have appointed Capgemini for a further five years and will continue to work with them in a fully collaborative way that ensures great teamwork and effective results. Our new deal will give us and our customers an improved service with higher flexibility, greater control, and transparency of processes. We look forward to building on our already successful relationship.”
He added that effective IT will continue to be of critical importance to thetrainline.com in maintaining its position as the UK’s leading online rail ticket retailer. In addition to its own website thetrainline.com operates rail ticket websites for a number of train operating companies who sell rail tickets online, as well as providing a rail business travel service direct to a number of blue chip corporations and travel agents.
Greg Hyttenrauch, Chief Executive Officer of Capgemini Outsourcing Services in the UK, said: “This extension is a clear demonstration of the importance we place on a proactive partnership approach with our long standing clients such as thetrainline.com. I am personally pleased that thetrainline.com has continued to value our focus on cost reduction, service improvement and innovation by giving us a further five-year period to work with their dynamic teams”
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion and employs 90,000 people worldwide.
More information is available at www.uk.capgemini.com.
thetrainline.com is the leading UK rail ticket retailer and rail ticket information provider, offering fast and easy access to timetables, fares, reservations and tickets through its Internet site and contact centre operations in the UK train travel sector. In addition to its own website, www.thetrainline.com, it operates retail websites for many of the Train Operating Companies who sell rail tickets online, as well as providing a rail business travel service direct to a number of blue chip corporations and travel agents.
Rightshore® is a trademark belonging to Capgemini
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