Virgin Trains has renewed its mainframe-to-desktop IT outsourcing contract with Capgemini UK plc in a multi-million pound contract for the three-year period to 2013. The contract
is a further renewal of a relationship between the two companies that started
in 1999, making it one of the longest-running IT outsourcing contracts in the
Capgemini will manage the entire IT infrastructure that supports core business-critical
systems at Virgin Trains, including financial and key operational systems such
as train and crew scheduling and rostering, and the catering management system.
The systems are based on over 100 Virgin Trains network servers that are now located
in two Capgemini secure data centres in Rotherham, Yorkshire. The contract also includes desktop and laptop management
and support services for approximately 1,000 Virgin Trains staff at 42 locations
across the UK, based on a dedicated team at a Capgemini service centre in Inverness.
Virgin Trains says that the decision to renew its existing contract, taken after
a formal review of competitive bids from other leading IT vendors, reflects the
high quality of the service delivered to date by Capgemini, its cost-effective
proposals, and its proven commitment to effective innovation and to a fully collaborative
partnership role in the relationship.
Francis Jellings, Head of IT at Virgin Trains, said: ‘We continue to be impressed by the quality of the Capgemini people working with
us and by their ability to work in full collaboration with our own teams. They
have an excellent appreciation of our business and IT needs and I am pleased that
we are to work with them for a further three years.’
Capgemini has recently completed a number of important IT projects at Virgin
Trains, including a major transformation of its desktop and laptop environment,
involving new hardware and a migration from Lotus Notes to the latest versions
of Microsoft Exchange and Microsoft Office, which has significantly boosted staff
efficiency and productivity at the train company.
David Corr, Account Director for Virgin Trains at Capgemini UK, said: ‘We have constantly applied a policy of continuous improvement to all aspects
of our work for Virgin Trains, with advances in technology and service levels,
and we are naturally delighted that our efforts have been rewarded with a further
Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, enables its clients to transform and perform through technologies.
Capgemini provides its clients with insights and capabilities that boost their
freedom to achieve superior results through a unique way of working, the Collaborative
Business ExperienceTM. The Group relies on its global delivery model called Rightshore®,
which aims to get the right balance of the best talent from multiple locations,
working as one team to create and deliver the optimum solution for clients. Present
in more than 30 countries, Capgemini reported 2009 global revenues of EUR 8.4
billion and employs 90,000 people worldwide.
More information is available at.
Capgemini Outsourcing Services (OS) draws on the expertise of more than 25,000 employees to manage, innovate
and improve the IT systems and business processes of its clients. Capgemini OS
offers a full spectrum of services including Applications Outsourcing, Infrastructure
Outsourcing, Business Process Outsourcing and Transformational Outsourcing.
For more information: http://www.capgemini.com/services/outsou rcing/
Rightshore® is a trademark belonging to Capgemini.
Capgemini UK plc
Tel.:+44 (0)870 238 2491