A major redesign of IT systems at xoserve, the company which manages the commercial links between gas suppliers,
transporters, and all 22 million UK gas customers, is underway following collaboration
with Capgemini UK plc. The engagement has provided xoserve with the foundation for a transformation
of information capabilities.
Information held and processed by xoserve is at the heart of Britain’s deregulated gas industry, providing the data which enables companies in the industry to bill one another
as gas moves through the UK supply chain. It also manages one of the largest customer
databases in the UK, with 2 terabytes of data relating to the 22 million domestic,
commercial and industrial gas supply points in Britain.
Once established, the new information capabilities will benefit organisations
throughout the UK gas supply chain, including generators, importers, shippers,
gas supply companies and meter operators as well as Ofgem (the gas and electricity
regulator) and domestic, commercial and industrial end-users of gas.
Steve Adcock, Head of Project Delivery at xoserve, said: ‘Capgemini has helped us create our vision and build our internal capability.
With their help we are now able to implement a modern, cost-effective information
capability, with new IT practices and systems, and better utilisation of data.
As a result we are set to gain improved flexibility to enable us to meet future
The Project involves the replacement of a legacy IT system, inherited from the
company’s predecessors when xoserve was created four years ago, with a completely
new system based on Oracle and Business Objects. The Capgemini team, based at
xoserve’s offices in Solihull, worked with the xoserve team during the initial
phase of the project, which included a comprehensive assessment of xoserve’s information
requirements and existing capabilities, a detailed strategic plan for its future
Capgemini also assisted with the development of a new business intelligence centre
at xoserve, known as the Information Provision Capability Centre, and
worked closely with xoserve management on knowledge transfer to give xoserve staff
a high degree of self-sufficiency in working with the new system.
Bob Booth, Account Director at Capgemini UK, said: ‘I am delighted that we were chosen to work on this key project. xoserve is the
hub of Britain’s gas industry and it is essentially an information business, so
maximising the efficiency of the way it manages that information is crucial to
its core mission.’
xoserve Limited is an integral part of the restructured gas distribution market
in Britain. The company manages the complex commercial interfaces between the
major gas transporters and their customers, the gas Shipper companies. It also
plays a key role in managing the administration of the 22 million gas supply points
in Britain, and by delivering transportation transactional services on behalf
of its customers (the major gas transporters) xoserve enables gas competition
to operate effectively across the country.
Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, enables its clients to transform and perform through technologies.
Capgemini provides its clients with insights and capabilities that boost their
freedom to achieve superior results through a unique way of working, the Collaborative
Business Experience. The Group relies on its global delivery model called Rightshore®,
which aims to get the right balance of the best talent from multiple locations,
working as one team to create and deliver the optimum solution for clients. Present
in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7
billion and employs 90,000 people worldwide.
More information is available at https://www.uk.capgemini.com.
Rightshore® is a trademark belonging to Capgemini
Capgemini UK plc
Tel.:+44 (0)870 238 2491