Leading bus
operator Arriva London has signed a ten-year extension to its IT support
contract for the period 2009-2019 with its IT partner Capgemini UK plc. Under
the outsourcing contract, which renews an earlier long-term contract between
the two companies, Capgemini will support the IT systems which underpin
Arriva’s London bus operations, including such core activities as crew
scheduling, operational staffing, on-bus revenue accounting, performance
monitoring and mileage planning.

Arriva London says that the support provided by Capgemini over the past
decade has enabled it to constantly improve its services to passengers,
automate many activities previously carried out manually, keep ahead of new
legislative and regulatory requirements, and achieve significant cost savings,
including savings in clerical staffing levels. Arriva London values the
relationship with Capgemini and is keen to continue the collaborative approach
which has underpinned the partnership over a number of years

The renewed contract is based on a comprehensive suite of proprietary
software developed by Capgemini specifically for bus operators. The suite has
been regularly updated to meet the frequent legislative changes which impact
the bus industry, and to meet the drive for improved efficiency.

Arriva London is one of the largest operators of the famous London buses which
are as much a symbol of the city worldwide as Tower Bridge or St Paul’s Cathedral.
Arriva London operates in total more than 50 million miles each year, with nearly
330 million passenger journeys

Jeff Quantrell, Operations Director at Arriva London, said: ‘The
Capgemini software has enabled us to achieve a high level of automation and has
given us important cost savings, including a clerical staff saving across our
fifteen garages. Their products for bus operators are best-in-class and are
supported by an excellent service, dynamic and responsive. The Capgemini team
are continually seeking – and delivering – new efficiencies in a way that is
both proactive and collaborative, and I am delighted that their cost-saving
support is to continue for a further ten years, including of course the Olympic
year of 2012.’

Based on its latest success at Arriva London, Capgemini is launching a
nationwide campaign from next month to market its bus operations software and
associated IT services to bus companies across the UK. The campaign is backed
by a dedicated team of Capgemini transport and bus operations specialists based
at its UK HQ in Woking, Surrey.

Paul O’Brien, Account Manager for Arriva London at Capgemini, said: ‘We are naturally delighted that Arriva London has once again chosen
the Capgemini offering. We are also proud to continue playing a key part in
making London a great place to live, work or visit.’

About Capgemini

Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, enables
its clients to transform and perform through technologies. Capgemini provides
its clients with insights and capabilities that boost their freedom to achieve
superior results through a unique way of working, the Collaborative Business
Experience. The Group relies on its global delivery model called Rightshore®,
which aims to get the right balance of the best talent from multiple locations,
working as one team to create and deliver the optimum solution for
clients. Present in more than 30 countries, Capgemini reported 2008 global revenues
of EUR 8.7 billion and
employs over 90,000 people worldwide.

More information is available
at www.capgemini.com

Capgemini Outsourcing Services (OS) draws on the expertise of more
than 25,000 employees to manage, innovate and improve the IT systems and
business processes of its clients. Capgemini OS offers a full spectrum of services
including Applications Outsourcing, Infrastructure Outsourcing, Business
Process Outsourcing and Transformational Outsourcing.

For more information visit: /services/out sourcing

Rightshore® is a trademark of Capgemini

Press contact:

Tom Barton

Capgemini UK plc

Tel.:+44 (0)870 238 2491

Email: tom.barton@capgemini.com