The successful launch of the new Employment and Support Allowance (ESA) by the Department for Work and Pensions (DWP) demonstrates the value of collaboration between the public and private
sectors in major government change programmes, says the DWP. The new benefit was
launched on schedule, three months ago today, following an intensive development
programme carried out with business and technology advisory support from Capgemini UK plc (“Capgemini UK”).
The ESA programme was one of the biggest and most complex challenges undertaken
by the DWP, and Capgemini UK was appointed as a main business adviser to the programme in June 2007, after
winning the contract by competitive tender on the strength of its knowledge and
experience of large-scale business and technology transformation, and its commitment
to collaborative working.
Phil Bartlett, ESA Programme Director at Jobcentre Plus, the DWP agency responsible
for implementing the new allowance, said:
“The successful launch of ESA demonstrates just how effective collaboration with
private sector companies such as Capgemini can be in helping to bring fundamental
public sector reforms from concept to delivery. I was impressed by the unflagging
commitment of the Capgemini team involved, and we have clearly reaped the benefits of their knowledge, experience
ESA replaces incapacity benefits for new claimants and is part of the Government’s
radical welfare reforms which aim to get one million people back to work and off
benefits by 2015.
Over the course of the programme the Capgemini team in the UK worked in close
collaboration with DWP staff on a broad range of challenges including programme
management, technology assurance, operating model volumetrics, communications
with stakeholders, system implementation support, business readiness assessment
and reporting, and developing the business support infrastructure for front-line
Bill Cook, Vice President at Capgemini UK, said:
“The ESA programme has set a new standard for transformation in the public sector
and the collaboration between the DWP and Capgemini has been part of this success.
We are delighted to have seen the programme through to successful completion and
to have further reinforced our position as a trusted business adviser to central
Sherif Choudhry, Capgemini Vice President and Client Delivery Manager for DWP
“It has been a privilege to help the DWP complete such a major programme and one
that will impact a significant part of the social fabric of the UK.”
Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, enables its clients to transform and perform through technologies.
Capgemini provides its clients with insights and capabilities that boost their
freedom to achieve superior results through a unique way of working – the Collaborative Business Experience – and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive
cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR
8.7 billion and employs over 88,000 people worldwide.
More information is available at www.uk.capgemini.com
For more information about Capgemini’s experience in the government and public
services sector, visit /industries/p ublic/