West Sussex County Council has selected Capgemini UK plc as its programme partner
for the next phase of its fundamental service review programme, an ambitious transformation
which aims to make the Council the best public sector organisation in the UK.
Capgemini UK plc (“Capgemini”) has been awarded a framework contract covering
all three components of the programme (transformational change, operational service
improvement and IT) against competitive proposals from several other bidders.
The Capgemini team of change management, business process and IT specialists
will work with the Council’s in-house business change team and with staff across
Council directorates to continue and accelerate the ongoing transformation programme
which has already delivered significant improvements in cost efficiency. Earlier
this year the Council approved the lowest percentage increase in its council tax
since the system began, together with a spending package to maintain and improve
front line services – a combination made possible by the more than £50 million
of efficiency savings achieved to date.
Mark Hammond, Chief Executive of West Sussex County Council, said: “Although external assessments say we are a top performing council and improving
strongly, we are determined to turn ‘good’ into ‘great’ because that is what
the residents of West Sussex need and deserve. We are confident that Capgemini,
with their impressive track record in local government, are the right partner
for this stage of our transformation programme. We like their collaborative style
of working, and their joined-up service that links change management, business
process improvement and IT, and we look forward to a close and effective relationship.”
The next phase of the transformation programme will cover the complete range
of Council services with the aim of achieving genuine customer-led services through
modern and efficient delivery and so reducing costs. The Capgemini team will be
involved in all service areas under the leadership of Diane Ashby, the Council’s
Director of Business Change.
Graham Colclough, Global Vice President of Cities and Regions at Capgemini, said:
“The Council has already achieved much success with its transformation programme
to date, and we are delighted to be working with them to build on that success.
We share their vision of delivering public services that are truly customer-centric
– personalised, flexible, efficient, responsive and inclusive. This is a strategically
important opportunity for Capgemini to make a significant difference across all
Council operations, and we look forward to working in close collaboration with
the Council to help turn their vision into a reality for the people of West Sussex.”
Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, enables its clients to transform and perform through technologies.
Capgemini provides its clients with insights and capabilities that boost their
freedom to achieve superior results through a unique way of working – the Collaborative
Business Experience – and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive
cost. Present in 36 countries, Capgemini reported 2007 global revenues of EUR
8.7 billion and employs over 86,000 people worldwide.
More information is available at www.uk.capgemini.com.
Capgemini UK plc
Tel.:+44 (0)870 238 2657