Capgemini UK plc has signed a six-year IT outsourcing contract valued at £23
million with UK-based SHL, world leaders in the science of psychometrics in the
workplace. Capgemini will maintain and transform the whole IT infrastructure at
SHL and provide support for some 1,000 desktop users at SHL’s 35 locations across
the Americas, Europe, Africa and Asia Pacific.
The transition to Capgemini, which begins immediately, involves the transfer
of IT from three data centres in the US and Europe to a single Capgemini secure
data centre located in Bristol, England with user and technical support based
at Capgemini service centres in Katowice, Poland and Mumbai, India respectively
and back-up support from Rotherham, England. It is expected that some 20 SHL IT
staff will transfer to Capgemini under the Transfer of Undertakings (Protection
of Employment) Regulations (TUPE).
Andy Ross, Chief Information & Technology Officer at SHL, said: ‘Working with Capgemini will help us meet the challenging targets we have for
growth, service and cost effectiveness. Their solution gives the flexibility
SHL needs at a time of significant change and will help us deliver the high service
levels our customers expect from us. We look forward to an excellent long-term
relationship with them.’
He added that Capgemini’s ability to work effectively with SHL throughout the
bidding process has been invaluable in developing the business case for change
and in producing detailed and carefully costed plans of high credibility.
Capgemini won the contract against rival bids from other leading multinational
IT companies. A key factor in its success was its Rightshore® strategy which aims to deploy the best mix of resources from Capgemini’s global
network of facilities in order to deliver optimum service, quality and cost-effectiveness
to each client.
Another key factor was Capgemini’s recommendation of virtualisation technology,
involving techniques and software that transform system utilisation and permit
improved sharing of hardware resources. Capgemini will deploy its own implementation
of virtual server technology, known as Service-Orientated Infrastructure Delivery
(SOID), to give SHL improved availability and service, better control, greater
flexibility and reduced costs.
Capgemini Director Paul Soutter said: ‘We have worked closely with SHL over the six months of the bid process and as
a result we understand the IT needs of their business and their staff, including
their many qualified psychologists. We are therefore confident that we can provide
the consistent and predictable growth in IT capability that they will need as
their business develops over the next six years.’
Capgemini, one of the world’s foremost providers of consulting, technology and
outsourcing services, enables its clients to transform and perform through technologies.
Capgemini provides its clients with insights and capabilities that boost their
freedom to achieve superior results through a unique way of working – the Collaborative
Business Experience – and through a global delivery model called Rightshore®, which aims to offer the right resources in the right location at competitive
cost. Present in 35 countries, Capgemini reported 2006 global revenues of EUR
7.7 billion and employs over 83,000 people worldwide.
More information is available at www.capgemini.com.