The new multi channel mortgage product is ING Direct’s third major product and
it is expected to boost the bank’s existing UK customer base which already totals
over one million savers. The bank says that the new product meets its core values
by offering attractive rates, being straightforward and easy to understand with
no catches, and supported by excellent customer service.

ING Direct started the project and selected Capgemini to help with the integration
of several major components and third party interfaces. The innovative solution
makes use of some components already successfully deployed at ING Direct in Canada
and also incorporates Omiga mortgage origination software from Vertex. Capgemini
was responsible for systems integration, building interfaces with ING Direct UK’s
accounting, banking, website and call centre systems and with external systems
at credit agencies and solicitors.

Peter Knight, IT Director at ING Direct UK said: “We awarded this key contract
to Capgemini because of their technical skills, the quality of their people, their
willingness to work in close and flexible collaboration with us, and above all
their ‘can-do’ attitude – all attributes that we value highly in our own staff.
I am delighted that the end-result of the project fully matches our high expectations.”

In line with ING Direct’s own tagline of ‘it’s your money we’re saving’, Capgemini
applied its Rightshore™ strategy to the project, with much of the development carried out by staff from
Capgemini’s centre in Mumbai, India.  This approach ensured that ING Direct’s
business vision was brought into financial reach through a cost-effective delivery

Paul Coad, Account Director at Capgemini, said: ‘We have helped ING Direct offer
their mortgage customers outstanding simplicity and ease of use – truly “mortgages
made easy” – by implementing some very complex new technology. I believe that
the highly automated, highly scalable systems we have put in place are a showcase
model pointing the way to a new, genuinely customer-friendly financial services
industry here in the UK.’


Notes to Editors: 

About Capgemini

Capgemini, one of the world’s foremost providers of Consulting, Technology and
Outsourcing services, has a unique way of working with its clients, called the
Collaborative Business Experience. Backed by over three decades of industry and
service experience, the Collaborative Business Experience is designed to help
our clients achieve better, faster, more sustainable results through seamless
access to our network of world-leading technology partners and collaboration-focused
methods and tools. Through commitment to mutual success and the achievement of
tangible value, we help businesses implement growth strategies, leverage technology,
and thrive through the power of collaboration. Capgemini employs approximately 61,000
people worldwide and reported 2005 global revenues of 6,954 million euros. More
information about individual service lines, offices and research is available

ING Direct, the world’s leading direct savings bank, is active in Australia, Canada, France,
Germany, Italy, Spain, U.S.A and the U.K. Its success stems from a simple approach―to
offer hassle free savings, home insurance, and now mortgages in the UK, for consistently
great value for everyone with no catches.

ING Direct is part of ING (International Netherlands Group), one of the world’s
largest financial services organizations, operating in 60 countries with over
115,000 employees.