Swansea Council and Capgemini UK plc (“Capgemini”) have announced the signing
of the £64-million first phase of an £83 million contract to launch the biggest
eGovernment programme in Wales.
The eGovernment programme will modernise the way the Council operates and provides
services to customers.
In the first phase, Capgemini – one of the world’s foremost providers of Consulting,
Technology and Outsourcing services – will design and build new world-class IT
systems and help introduce more efficient working practices in an integrated programme
of business process re-engineering and technology transformation. In addition
to designing and building the new IT systems, Capgemini will also run them on
an outsourced basis for the next ten years, along with the majority of the council’s
existing IT systems.
The second phase, which is expected to roll-out later, will transform customer
access via a new call centre, new face-to-face contact centre, extended opening
hours and state-of-the-art 24×7 Internet services.
Mary Jones, the Council’s Cabinet Member for Top.Performance and eGovernment,
said, “Swansea’s eGovernment programme is a massive investment in the future of
the Council and our customers. We will create a more modern and efficient organisation
that meets the needs of all our customers.
“We will introduce cost-saving world-class IT systems and new working practices
by replacing out-dated systems that currently cost us time and money.
“We are delighted to be leading the drive in Wales to improve services. I am
sure that other councils will look at Swansea and follow our lead.”
Mark Porter, Chief Executive Officer of Capgemini UK plc, said, “The Swansea
eGovernment programme is widely considered to be a flagship programme of business
and technology transformation, and we are thrilled to be confirmed as the Council’s
partner in this hugely exciting and ambitious venture.”
Capgemini was named preferred bidder for the contract last December following
an in-depth competitive procurement process involving several other leading multinational
vendors. The Council says that Capgemini was successful because of its excellent
track record in working collaboratively with other UK local authorities to introduce
eGovernment programmes, and for its ability to deliver the full spectrum of services
required in complex transformation programmes.
Following detailed planning over the last twelve months, the first phase of the
programme itself starts immediately with the transfer of Swansea Council IT staff
to Capgemini under enhanced TUPE conditions which protect their terms and conditions
of employment and their pensions.
About the Capgemini Group
Capgemini, one of the world’s foremost providers of Consulting, Technology and
Outsourcing services, has a unique way of working with its clients, which it calls
the Collaborative Business Experience. Through commitment to mutual success and
the achievement of tangible value, Capgemini helps businesses implement growth
strategies, leverage technology, and thrive through the power of collaboration.
Capgemini employs approximately 60,000 people worldwide and reported 2004 global
revenues of 6.3 billion euros.
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