EDF Energy Chooses Capgemini for Customer Systems

Publish date:

EDF Energy has chosen Capgemini UK plc to help develop and maintain its Customers
Branch IT applications in a co-sourcing contract worth at least £9 million over
the next three years.

The deal will enable EDF Energy to maintain and strengthen its lead within the
UK energy sector in all aspects of customer management, including customer service,
customer acquisition and retention, and billing, and to gain further efficiencies
in electricity generation and energy trading.

EDF Energy, one of the largest energy companies in the UK, supplies energy to
over 5 million customers throughout the UK, and its service to customers is consistently
ranked one of the highest amongst all energy suppliers.

EDF Energy chose Capgemini because of its ability to provide a wide range of
development, project management and support services, together with global resources
in key technologies such as IBM, Java, Oracle and Siebel. The new deal extends
and broadens EDF Energy’s existing partnership with Capgemini, and gives EDF Energy
access to Capgemini’s RightshoreTM services and its global network of Accelerated
Development Centres.

Capgemini Business Development Director Jon Brooke said: ‘I am delighted that
Capgemini has won this important contract which is a further vote of confidence
in our capabilities in the energy sector and our ability to demonstrate collaboration
with our customers.’


For further information, please contact:

Philip Symonds at Capgemini

Tel: 0870 905 3303

Email: philip.symonds@capgemini.com


Liz Hayes/Emma Fanshawe at Red Consultancy

Tel: 020 7025 6573/6508

Email: liz.hayes@redconsultancy.com or emma.fanshawe@redconsultancy.com

Notes to Editors

EDF Energy is an integrated energy provider, involved in all parts of the electricity
supply chain – generation, distribution and supply. The company has grown from
its regional roots to become a key provider of essential energy services across
the UK. It currently employs 11,300 people at locations throughout the South East,
North East and South West England. It supplies electricity and gas to over 5 million
customers, distributes electricity to 7.8 million homes in London and the southeast
of England and generates 7% of the UK’s electricity.

Capgemini, one of the world’s foremost providers of Consulting, Technology and
Outsourcing services, has a unique way of working with its clients, which it calls
the Collaborative Business Experience. Through commitment to mutual success and
the achievement of tangible value, the company helps businesses implement growth
strategies, leverage technology, and thrive through the power of collaboration.
Capgemini employs approximately 60,000 people and reported 2003 global revenues
of 5.754 billion euros.

More information about individual service lines, offices and research is available
at http://www.capgemini.com/