House of Fraser, the UK and Ireland’s premium department store, is to outsource its IT support to Capgemini UK plc in a comprehensive seven-year contract that
takes effect this month. The contract covers management of data centre services,
applications support and development, service desk, desktop support and third
party services. It also includes network services, which will be provided by Capgemini
under a sub contract agreement.
House of Fraser says that its decision to outsource its entire IT Operations
will give it improved access to the wide range of IT skills and capabilities required
to support its business plans, a more cost-effective IT support operation, and
considerable IT procurement and financing benefits.
Capgemini was selected because of its extensive experience in providing IT support
for some of Britain’s most prestigious retail names, its collaborative approach
to working with its clients, and its Rightshore® delivery model, which aims to
offer the right resources in the right location at competitive costs.
Greg Hyttenrauch, Chief Executive Officer of Capgemini Outsourcing UK, said: “House of Fraser is one of the most famous and prestigious names in UK retail,
and I am delighted that they have chosen us for such a comprehensive range of