The programme has also enabled the county council to successfully offer its payroll service to external customers on a shared service basis, further improving a return on investment for the programme that was already considered outstanding by council finance chiefs. External customers include Gloucester City Council, Gloucestershire Constabulary and some 300 schools across the county, all of which are free to choose their own payroll service provider.
Cheryl Chambers, Head of Business Service Centre at Gloucestershire County Council, said: ‘Our new self-service system handles all the complexities and variations of modern payrolls magnificently while streamlining the whole process, massively reducing clerical input and virtually eliminating paperwork. The whole team, including Gloucestershire and Capgemini people, are naturally proud and delighted to have won this new recognition in the Payroll World awards.’
She added that the new self-service system is now handling each month the payment of wages and salaries of some 33,000 employees – of the council and of external customers – including firefighters, police and teachers.
‘We offer an excellent and economical service to our external customers while cutting public sector duplication of effort and meeting central government’s shared services agenda’, she said. ‘It is quite clear that the shared services model is the way forward for a UK public sector that must accommodate a stringent budget climate without detriment to service quality.’
Gloucestershire County Council is also, in conjunction with Capgemini, pursuing additional external clients for its payroll service in both the public and private sectors.
The award-winning payroll system was implemented by a team of council and Capgemini payroll, change management and technology specialists using Capgemini’s Rightshore® delivery model and based at the council’s Gloucester HQ and at Capgemini development centres in the UK and India, led by a UK team. The system utilises the SAP ERP business software suite and to maximise efficiency it is fully integrated with other council IT systems including HR, finance and workforce management.
Barrie Graham, Director for Local and Devolved Government at Capgemini UK, said: ‘It is great to see all the hard work and commitment of our team recognised in a major award, but even better to see this important project delivering cost savings and many other benefits to Gloucestershire County Council.’
Find the full list of the Payroll World Awards winners and finalists here.