Join Capgemini at Salesforce World Tour London 2023

Salesforce field service solutions delivered from a proven Connect Engineer Framework underpinned by focus on business value, business change and user adoption

Design and Development of a logistics and supply chain solution for infrastructure heavy businesses. Amazon style solution for (e.g. Grid and Water heavy goods equipment )

360-degree view of your environmental impact across Scope 1, 2 and 3 emission. Includes Mulesoft integration to key emission systems

Best in class CRM Platform to enable E&U Clients deliver outstanding customer service and accomplish higher sales and operational efficiencies. Inlcudes pre bult industry process and integration into Gorilla, ECOES and other industry data sources

An end to end Customer Engagement platform including Voice, Case Management, Knowledge to support clients to drive personalised customer experiences. Achieved through service transformation expertise and the market leading technology (AWS Connect or Odigo)

Manages multi channel communications dealing with planned and unplanned service interruptions and social media event management – include Marketing Cloud and bring your own social (e.g. Sprinklr)

A holistic, EV managed service to support clients to drive sales, improve efficiency deliver outstanding customer service. This will be achieved through combining market-leading the customer360 platform with world class strategic consultancy and energy transition industry expertise

A best practice operating model for delivery customer centricity, business value and technical innovation on the Salesforce platform. Enables organisations to become product centric, reduce technical debt and maximise the return on their investment

Challenges of Data Monetisation and the Capgemini Data Monetisation framework based on MuleSoft

A proposition based on an accelerator to optimise the migration from legacy EDI B2B estates to MuleSoft Partner Manager

How Capgemini partnered with LLA to help them evolve into “Digital Telco”, delivering state-of-the-art customer experience using Salesforce Communication Cloud and TM Forum based MuleSoft APIs for sustainable business success. Find out more.

Three industry examples of how to apply Data Cloud and Marketing Cloud to create customer experiences that are data driven. (Energy & Utilities, Automotive and Retail)

The Automotive After Sales space has been viewed as the poor relation compared to new vehicle sales. As the Automotive industry undergoes radical change, new opportunities are opening up to generate revenue by getting closer to the customer. Learn how can this be achieved in this changing market.