Cornwall Council has signed a contract with Capgemini UK plc for a new business system that is intended to save £20m over the next five years by streamlining internal services such as finance, purchasing and human resources.  Capgemini UK plc is part of the Capgemini Group, one of the world’s foremost providers of consulting, technology and outsourcing services, and is a leading supplier of IT systems to UK local authorities, UK central government departments and UK police forces.

The Capgemini Enterprise Resource Planning (ERP) system, based on Oracle software, will replace the largely paper-based processes that Cornwall Council inherited from the old county and district councils with a single integrated online system that will cut duplication, bureaucracy and costs. At the same time the Council will introduce new and more efficient industry standard business processes to further streamline its operations.

The award of the £7 million fixed-price contract follows a rigorous competitive procurement process. The contract will be delivered over the next 15 months and includes implementing hundreds of industry-leading best practice business processes. The costs of ERP will be offset by the anticipated £20m in savings that are intended to be generated over the next five years and the potential to generate income by taking on finance and human resources services for other public sector organisations.

Michael Crich, Cornwall Council’s Corporate Director, Resources, said: “The ERP system and new business processes will make an enormous difference to the way we work. At present we have staff across the organisation processing the same types of paperwork in different ways using the various systems that belonged to the old councils. Because many processes are manual, there can be double or even triple handling.

“Things are overly complex and time consuming. The old systems weren’t designed for an organisation the size of Cornwall Council, are very out of date and were scheduled for replacement several years ago.

“The ERP system will modernise our processes, bringing us in line with other large councils across the country and make us much more efficient. It will also help us to make considerable savings that will reduce the overall running costs of the Council, leaving more money for frontline services.”

Council Leader Alec Robertson said: “As a council we have an ambition to create a Big Cornwall where public sector agencies work together to deliver efficiencies over and above those required by Government. The ERP system will mean that in the longer term we could run finance and human resources services for other public sector partners in Cornwall or even public sector organisations further afield. There is scope to join up services locally and to bring income into the area, both of which would greatly benefit Cornwall.”

Barrie Graham, Business Development Director at Capgemini UK, said: “ERP systems are the backbone of businesses and organisations in all industry sectors, including local government. They are used to run office processes like finance, purchasing, payroll and human resources and to provide performance management information. Of the 150 largest councils in the UK, 130 are already using the market leading ERP solutions from Oracle or SAP, and we are naturally delighted to be entrusted with the vital task of bringing ERP efficiencies to Cornwall.”

The Capgemini UK team implementing the new system will be based at the Cornwall Council HQ in Truro.

About Capgemini

Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in 40 countries, Capgemini reported 2010 global revenues of EUR 8.7 billion and employs around 110,000 people worldwide.

More information is available at

Rightshore® is a trademark belonging to Capgemini

Capgemini press contact:
Tom Barton
Capgemini UK plc
Tel.:+44 (0)870 238 2491