Capgemini won the Thought Leadership award for its Customer Interaction Efficiency solution, which combines IP and a new SaaS go-to-market approach. The solution is an end-to-end platform hosted by Prosodie-Capgemini* integrated with Odigo (Capgemini’s multichannel interaction solution), and with Pegasystems. Available on the cloud, it provides an omni-channel customer experience, with personalised marketing, predictive analytics and customer case management.
Capgemini was also recognised with the new Champion of Change award for delivering increased customer value in strategic joint client relationships. Capgemini led case pilots to demonstrate the benefits of adopting a Pega platform and assisted the client in launching the Enterprise BPM Competency Centre. While many recipients were recognised, the Champions of Change award was given to two enterprises who demonstrated and executed the key tenets of partnering, including transparency, honesty, collaboration, and strategic relationship building.
Finally, Capgemini also won the Driving Innovation award for leading the drive towards the adoption of Pega 7 for a client, working closely with the development team to influence the innovation of the new version of the product.
“Congratulations to Capgemini for being the recipient of multiple Partner Excellence awards this year,” said John Barone, Vice President of Global Strategic Alliances at Pegasystems. “These awards recognise the commitment Capgemini has shown in delivering innovative and transformative solutions to clients that provide results and help today’s organisations address critical business needs.“
Fernand Khousakoun, Business Development lead for Business Process Management at Capgemini, said: “We are delighted to be recognised with these awards. By joining together our industry leading assets and capabilities we are positioned to deliver reduced time to market for new and innovative services. We expect this offering will be a game-changer in the way we partner with Pegasystems to bring innovative customer centric solutions to our clients.”
Sid Kapila, Principal and Hi-Tech Account Executive at Capgemini, said: “The Capgemini and Pegasystems teams work very well together. We both demonstrate a collaborative approach with our customers and are focused on delivering superior value for them. The Pega platform delivers business value across business domain areas by enabling continuous business process improvement, improved business and IT collaboration, and agile IT delivery. Our hi-tech industry solution scenarios accelerate visualisation and design of these solutions. We look forward to building on this success across the hi-tech industry.”
The Pega Partner Excellence awards are awarded to the top performing partners based on exemplary achievement over the past year.
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