Capgemini is now top of the league of IT outsourcing suppliers in the UK marketplace
in terms of client satisfaction, according to the latest independent study by
business advisory company EquaTerra. The EquaTerra Service Provider Performance
and Satisfaction Study 2009 reveals that Capgemini UK plc leads the field in three
key categories:

Overall satisfaction with service provider

  • Capgemini ranked first with satisfaction rating of 79% compared with vendor average
    of 67%

Satisfaction with Applications Management services

  • Capgemini ranked first with satisfaction rating of 81% compared with vendor average
    of 69% 

Satisfaction with Infrastructure Management services

  • Capgemini ranked first with satisfaction rating of 80% compared with vendor average
    of 66%

Greg Hyttenrauch, CEO of Outsourcing Services at Capgemini UK, said: ‘In 2009 we have focused all our energies on helping our clients through tough
economic times. It is great to have independent and objective confirmation that
our clients have recognised those efforts and moved us to the top of the league
table in client satisfaction. We are proud to have overtaken not only all the
leading European and North American suppliers but also the offshore providers
based in India and elsewhere. We are naturally delighted with these findings,
and determined to further increase this level of client satisfaction in the years
to come.

He added that Capgemini’s Rightshore® delivery model, its stringent quality controls
and its commitment to collaborative working were key factors in achieving the
highest levels of client satisfaction.

The EquaTerra study also showed that Capgemini is among the top three service
providers in terms of such key factors as service quality, management of operational
relationships, management of strategic relationships, end-user management and

Sunil Parekh, Channel Director for UK Outsourcing at Capgemini, said: ‘Being ranked overall No.1 for client satisfaction  in UK outsourcing is clearly an achievement of great significance. The wealth
of detail in the EquaTerra report will be of great value to us – and, I believe,
to the whole outsourcing sector –  in further enhancing vendor insights into client needs and how we can best continue
to satisfy them.’

Read the Management
of the UK Service Provider Performance & Satisfaction Study
2009 on the Equaterra website.

Press contact:

Tom Barton

Capgemini UK plc

Tel.: 00 44 (0)870 238 2491


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