Paris – A report titled “Organising for Digital: Why Digital Dexterity Matters” by Capgemini Consulting, the global strategy and transformation consulting organisation of the Capgemini Group, conducted in collaboration with MIT Centre for Digital Business, reveals that few companies have successfully used digital technologies to evolve their organisation into truly digital businesses. The report found those that did were twice as likely to be reporting industry leading growth, profitability and customer satisfaction than their competitors. “Digital dexterity” is the ability to rapidly adapt organisational design to realise more value from successive digital transformations – for example, becoming more intelligent organisations through systematic data-driven decision making, devolving more decision power to frontline employees, or enabling seamless cross-boundary collaboration.

Didier Bonnet, Senior Vice President for Digital Transformation at ‎Capgemini Consulting, said: “During electrification, productivity surged only after firms had radically redesigned how they organised – from the physical factory layout to the introduction of the assembly line and greater job specialisation. This was a radical shift that did not happen overnight. It took some 20-30 years to evolve. Our conviction is that something very similar will happen with digital transformation. It will require major surgery to evolve our traditional industrial organisational models into digital ones. But we have no choice if we want to fully benefit from this digital revolution.”

The report, the latest in a series analysing the opportunities and challenges presented by digital transformation, is based a survey of 274 industry executives, representing 150 different enterprises across 28 countries. It uncovers several key attributes that set the most digitally dexterous organisations apart from others:

  • A digital-first mindset that prioritises digital solutions first and foremost
  • Systematic experimentation to drive innovation across the organisation
  • Ability to self-organise quickly around new digital opportunities 
  • Empowering the organisation’s workforce through access to data
  • Engaging employees by encouraging collaborative problem-solving.

It also reveals that advanced levels of digital dexterity allows organisations to seize opportunities and respond to disruptions much more quickly than their traditional competitors (see Figure below).

Advanced Level of Digital Dexterity is a Key Advantage over Competition

N=135; Percentages indicate share of organisations/firms agreeing with each statement
Source: Capgemini Consulting Analysis

It is more imperative than ever for an organisation to build Digital Dexterity – the hallmark of a Digital Organisation – but organisations are showing varying degrees of building this dexterity in to their design:

  • A small cadre (7%) of leading organisations exhibit a digital-first and dexterous mindset; they have fully digitised operations, are able to quickly self-organise, detect emerging trends and hold significant experience and skills in digital technologies.
  • The majority of companies are still in a transition phase trying to cope with the instability between the new and the old organisational models. Many (56%) are in the ‘initiating’ phase, just starting the shift and slowly building their digital competencies, while a significant number (21%) are in the ‘engaging’ pase and well underway with transition, with various digital capabilities in personalising customer experience, simplifying routine tasks and enabling collaboration within and beyond an organisation’s boundaries.
  • 16% of organisations are ‘stalling’, without any significant digital capability and grappling with its possibilities, inflexible and unable to respond to emerging trends and customer needs.

How Firms are Progressing to Become Digital Organisations

Source: Capgemini Consulting Analysis

How digitally dexterous is your organisation?

Based on the research results, the report provides a high-level self assessment guide allowing executives to gauge where their organisations are on the digital dexterity continuum.

For more information and a link to the complete paper please visit:

– ENDS –