Conversational Commerce

Consumer Products Retail and Distribution

Point of Sale is not just the checkout line – it’s whenever and wherever a shopper decides to buy

Watson, William

Since most retailers perform a PoS evaluation only once every 10 to 15 years, there is limited knowledge and experience available to complete an internal evaluation.

Applied Innovation Exchange

Personalise retail with AI and robotics for spot-on recommendations

Capgemini premiers DEXTR, our latest Smart Digital Store innovation, at NRF 2019. Using HP and Intel devices, DEXTR combines artificial intelligence, personalisation and robotics to create an immersive retail experience

digital customer experience

Conversational Commerce: why consumers are embracing voice assistants in their lives

Conversational commerce is many things, a technological breakthrough, a completely new form of digital interaction and a platform for yet unimagined new services. Before all of these things it is an unparalleled opportunity for brands to build highly valuable and valued personal relationships at a scale previously unimaginable with consumers and using this new-found intimacy to drive brand preference and affiliation. Learn more.

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