Amanda Young

Expert in Telecom

I work with clients to transform employee and customer experiences via human-centered / design-led approaches. I am passionate about the connectivity between employee experience and customer experience, especially in light of the increase in demand for digital sales, delivery services and the emergence of contact-less “in-person” customer service. I believe strongly in creating teams of diverse thoughts, skills, specialties and backgrounds to deliver great client outcomes and innovative solutions through questioning, challenging and imagining.

Amanda Young

My experience

Director - Capgemini Invent: Telco, Services & Customer Experience @ Capgemini

May 2020 - Present

Director @ Advisory Services

Oct 2018 - May 2020

Associate Partner @ Information Technology & Services

July 2015 - June 2018

GM Business & Enterprise Digitisation @ Telecommunications

July 2004 - June 2015