Justin Gatenby

Expert in Digital Customer Experience - Utilities

I lead Capgemini's Digital Customer Experience Centre of Excellence for Utilities. With a proven ability in driving measurable improvements in customer satisfaction, net promoter score, increased revenues, employee satisfaction and overall service improvement through digital transformation.

Justin Gatenby

My experience

Digital Customer Experience Lead @ Capgemini Consulting


Customer Service, Experience and Contact Centres, Advisory @ Accounting

06/09/2014 to 01/11/2017

Operations Director @ Management Consulting

04/15/2008 to 06/12/2014

Head of Quality Management @ Management Consulting

01/10/2007 to 03/13/2008

Consultant @ Management Consulting

07/08/2001 to 01/15/2007

Senior Client Account Manager @ Newpapers

07/08/1996 to 07/17/2001