I lead Capgemini's Digital Customer Experience Centre of Excellence for Utilities. With a proven ability in driving measurable improvements in customer satisfaction, net promoter score, increased revenues, employee satisfaction and overall service improvement through digital transformation.
My experience
Digital Customer Experience Lead @ Capgemini Consulting
01/10/2017
Customer Service, Experience and Contact Centres, Advisory @ Accounting
06/09/2014 to 01/11/2017
Operations Director @ Management Consulting
04/15/2008 to 06/12/2014
Head of Quality Management @ Management Consulting
01/10/2007 to 03/13/2008
Consultant @ Management Consulting
07/08/2001 to 01/15/2007
Senior Client Account Manager @ Newpapers
07/08/1996 to 07/17/2001