Digital Customer Experience

Andrew Hall

Expert in AI, Contact Centre, Customer Engagement, Innovation, RPA, SaaS

My passion is creating new opportunities to help clients transform their business to benefit both their customers and shareholders (efficient and effective).

I do this by looking from the outside-in, ensuring that solutions and technologies are aligned to deliver additional value or remove waste and cost. I have a focus and interest on Customer experience, RPA, automation and digital services, having worked with companies who specialise in these areas for more than 25 years now.

My belief: Companies must deliver ever greater value to their customers or they will become irrelevant. I take great satisfaction in creating and maturing strong relationships with clients to ensure we deliver solutions that change their market for the better. Everything I do puts me into an advisory position with solutions that deliver a tangible difference.

Andrew Hall

My experience

Chief Innovation Officer @ Capgemini

Mar 2018 - Present

Managing Director @ Management Consulting

Sept 2016 - Present

Interim Director - Banking for EMEA @ Information Technology and Services

Mar 2016 - Dec 2016

Strategic Engagement Leader @ Information Technology and Services

May 2011 - Mar 2016

Director Business Development @ Financial Services

May 2009 - May 2011
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