I am a BSM (Business Service Management) Architect that focuses on tooling and automation that supports and underpins Business Service Management.
I have worked across nearly all industry sectors so have the ability to quickly understand the business challenge and what solution to put forward. I lead the design and roll-out of an agent-less asset discovery solution for a client.
The solution encompassed all discoverable assets in all of their locations, including their entire ship fleet distributed around the world. A potential first for such a solution.
The value of such an activity was amplified further by all the data garnered being federated into their ITSM tool for it to be consumed by the key ITIL processes they utilised.