Identify best practice across every stage of a typical online customer journey.
Capgemini is a sponsor of the forthcoming IMRG Data Summit, an event helping online retailers to
- optimise areas across the site for greater conversion
- identify opportunities for efficiency
- develop high quality customer journeys
Capgemini’s Steve Hewett will present on how retailers can create new strategies and propositions to deliver a more holistic and sustainable human loyalty experience, which goes far beyond the traditional points based reward schemes.
At our booth, Capgemini and LyonsCG will show retailers can overcome their challenges with engagement, loyalty and changing customer behaviours and needs, delivering a unified commerce experiences across all channels and devices.
Steve Hewett – Steve is Capgemini’s global lead for customer engagement and loyalty. He has helped leading brands around the world to resolve their customer transformation challenges, from customer experience strategy and digital innovation to digital marketing, omni-channel ecommerce, customer service, CRM and loyalty.