There’s no better time than peak period to find out what’s broken in your CX. The ramp up in festive demand quickly exposes any breaks in the ‘seamless flow of customer data’. Now as the dust settles, it’s time to be asking the tough questions: how did you do? What could you have done better?” And “what can you not afford to ever do again?”
In search of answers, Capgemini is bringing together an audience of business leaders who witnessed first-hand how their CX strategies performed in 2020 – and we’d like to invite you to take part.
It’ll be session for sharing experiences, hearing how other organisations got on, and exploring opportunities to deliver a closed-loop CX lifecycle with SAP C/4HANA.
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