Aggreko puts customers first with new, fully integrated field service solution

Capgemini helps to deliver business efficiencies, improved productivity and great customer service with Field Service Lightning (FSL) from Salesforce, one of its first deployments in Europe

Customer: Aggreko
Industry: Temporary power generation and temperature controls
Location: Worldwide

Challenge:

Aggreko wanted to improve the efficiency and productivity of its field service operations and, as a result, to enhance customer service and satisfaction.

Solution:

As part of its support for the Aggreko 18 technological transformation campaign, Capgemini deployed a global version of the Salesforce Field Service Lightning  solution.

Results:

Though early days, Aggreko believes that Capgemini’s deployment of FSL will deliver increased efficiency and productivity and enhanced customer service and satisfaction.

Aggreko puts customers first with new, fully integrated field service solution

Aggreko case study

File size: 1.52 MB File type: PDF

Featured Testimonials

Grant Nairn, Chief Information Officer, Aggreko

"Although it’s early days, we’re confident that our work with Capgemini to implement FSL will enable us to achieve substantial productivity and efficiency improvements.”