Strategic Account Relationship Manager

Who you’ll be working with

As the digital innovation, consulting and transformation business of the Capgemini Group, Capgemini Invent helps CxOs envision and build what’s next for their organizations. We’re located in more than 30 offices and 10 creative studios around the world, and our 6,000+ strong team combines strategy, technology, data science and creative design with deep industry expertise and insights, to develop new digital solutions and business models of the future.

 

At Capgemini Invent, we believe transformation begins with invention and ends with results.  This inventive thinking helps clients unlock new opportunities and create what’s next for their organisations.  Ideation and prototyping are key, but so too is helping our clients to scale and industrialise new solutions. The fourth industrial revolution is forcing businesses to rethink their strategy, business model and offerings to their culture – and everything in between.  While emerging technologies such as artificial intelligence and blockchain continue to evolve, many organisations are still in the dark as to how and where they might be integrated.  Capgemini Invent help our clients address these challenges by designing and creating advanced, real-world digital solutions and the business models of the future, resulting in new value creation and driving their growth

The focus of your role

We have a great growth ambition and our strategic accounts are critical to this growth.  We know we need to extend our footprint within existing clients.  Across the group we have a compelling set of offers and we need to get our clients much better visibility of what we can do.  Our strategic account relationship managers will be crucial to make sure this happens.

 

Your role will be as a relationship manager for one of our strategic accounts.  You will spend much of your time on client site, listening to the client, talking with them about what we do, understanding our current delivery and helping shape new delivery opportunities through a greater understanding of what our client’s big business problems are. You will build strong, long lasting relationships across the client, including and up to CXO level. 

 

You will become a trusted advisor, the first person the client seeks when they need help, an opinion or just someone to test their thinking with.

You will own the account sales and relationship management strategy (incl. marketing) and budget. Within the account you will partner with our Engagement Leads across the account to drive relationship management activity and gather client insights. Together as a team you will look for opportunities to upsell and cross sell.

You will resolve customer complaints quickly and effectively.

What you’ll bring

This role is a fantastic opportunity for an individual with a strong background in managing complex relationships at multiple levels.

You will be an articulate communicator credible at a C-Suite Level

Experience of managing relationships with FTSE companies is highly desirable

This role will involve a wide range of engagement from partnering to help create their responsible business strategy to driving deeper and broader partnership with clients in order to execute against it.

A strong ability to help the clients solve their problems, and see rapidly how we can help here

 

Experience:

 

You will have a significant depth of industry knowledge in one or more of our target markets. In this market you will already have gained experience of managing client relationships. You will have a strong track record of turning these relationships into sales. 

 

 

Personal attributes:

To be successful you’ll be intellectually strong with an excellent academic background, highly motivated, a self-starter, bringing a proactive, can-do attitude to project delivery and sales, capable of working independently as well as in teams in our collaborative but sometimes demanding project and client environment.  You’ll need to be credible, with the gravitas to engage effectively with C-level / CXOs on a peer to peer basis.  You will need to be able to demonstrate empathy with our clients and an ability to use this empathy to develop deep long-lasting relationships.    You will be a Network /connector type role – brings in others regularly from across the group. You will be a team player, focused on delivering a brilliant result not necessarily your individual success.

Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

 

We offer a remuneration package which includes fixed salary, and in addition for Senior Consultant and above, you will receive variable compensation dependent on company and personal performance.  We also offer flexible benefits options for you to choose to suit your own personal circumstances.

 

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients.  We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

 

Capgemini Invent is an integral part of Capgemini, a global leader in consulting, technology services and digital transformation. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion. People matter, results count.

 

 

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.

Ref:

365115

Posted on:

October 30, 2019

Experience level:

Leadership

Contract type:

Permanent Full Time

Location:

London

Business units:

Capgemini Invent

Department:

Consulting & Business Transformation

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