Sales Operations Analyst


Telforc / Flexibility considered

An overview of the role

The Sales Operations Analyst will provide the following service offerings on the HMRC Market Unit:
•    Be aligned to Client focus Group Relationship Managers and support the opportunity lifecycle in reviewing and influencing decision making.
•    Work closely with Sales Operations Lead and the Finance team to ensure a smooth month-end close with all variances and trends explained. 
•    Provide an accurate and timely view of client demand to the Delivery Unit, Finance and Revenue groups, for monthly forecasting, budgeting and Account Planning.
•    Support the Sales Operations Lead and Head of Sales Operations to leverage the full benefit of the Salesforce tool and analysis of current pipeline.
•    Building partnerships and maintaining strong relationships with all stakeholders and their teams
•    Ensuring we are Audit ready and compliant in all processes.
•    Work closely with all areas of the unit to share knowledge, best practices and facilitate standardisation across the I&T HMRC Market Unit.

The work

•    Maintenance and governance of HMRC MU pipeline within THOR (Salesforce CRM)
•    Analysis and provide insight on sales pipeline, sales performance, and making operational recommendations based upon these insights to our senior stakeholders.
•    Support the Sales Operations Lead and Head of Sales Operations to leverage the full benefit of the Salesforce tool and analysis of current pipeline.
•    Ensure, as a member of Sales Operations, that you are continuously improving your skillset to add value to the team and I&T as a whole. 

Why this role?

You will join a capability of 40+ professionals who provide Relationship Management, Bid Management and Business Operations functions across the Capgemini HMRC Market Unit.

Why you?

•    Excellent interpersonal and relationship skills.
•    Competent user of MS Office including Word, PowerPoint, SharePoint & Outlook with a strong to advanced skill in Excel.
•    Strong business acumen and experience of providing key MI information to support the business
•    Confident communication skills and energy to work in a fast paced and complex environment
•    A passion for change and proactively encouraging new ideas
•    Have experience of THOR/Salesforce or CRM software for reporting purposes would be desirable.

Why us?

While we’re a global consultancy, we’re made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment.

Learning and development

There’s an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.


Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.



Posted on:

April 9, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time


West Midlands

Business units:

ABL Northern Central Europe


Telecom, Media & Technology