Returner – Content Designer – Telford

Returner – Content Designer – Telford

At Capgemini UK we recognise that the transition from an extended career break back into the workplace can be challenging. This is why 2017 saw us launch our Return@Capgemini Programme to bring talented professionals in to our organisation.

About Return@Capgemini

The Return@Capgemini Programme offers a paid placement of 6 months, with the possibility of a permanent role at the end of the programme, to talented professionals that have been on a career break for 2 or more years.


The programme will provide;

  • Meaningful experience
  • Individual development programme
  • Mentoring and coaching support
  • Access to a community of others in the same situation.


What you’ll do

Content Designers are responsible for writing the content for HMRC’s digital services. They work with UX/UI designers, user-researchers, software developers, business analysts, subject matter experts, policy and legal teams to produce content that:

  • is user-focussed
  • written in plain English
  • meets GDS standards

Tasks include:

  • Research of subject
  • Discussion with stakeholders and experts
  • Initial drafts of content to fit with UX design
  • Collaborating with user-researchers to test customer understanding
  • Iterating content based on customer feedback

Contributes to:

  • the look and feel of the service design in collaboration with UX/UI designer
  • the customer journey through the service and between the service and static content


To do the job successfully the ideal candidate must be able to:

  • take complex language and processes and make them simple to understand
  • write for the web, with the ability to create content that is accessible and usable
  • write for user-centred design
  • use metrics and user feedback to define/refine content
  • choose the best format for displaying information to the user


You love the written word and understand how its use influences the actions people take. You’re adept at writing to business tone of voice and standards, but always with the reader uppermost in your mind. You’re an advocate for plain English, unafraid to challenge when necessary, sometimes to HMRCs most senior leaders.


You understand that you represent the customer and their needs. You’re great at building and maintaining strong working relationships with your customers and peers. You’re sought out for your professional advice.


Enthusiasm, energy, commitment and resilience are needed in spades. You’re a self-starter who takes responsibility for your career, maximising offerings such as BCS membership. You gladly look beyond the confines of HMRC to influence and seek advice from the wider Design community. For example by being involved in Content Clinics, Content Conferences, UX Days and online activities such as discussion forums and blogs.


You are excited by new technologies and explore how they could benefit HMRC and the wider Content Community across Government. You’re a role model, proactively offering “something back” to develop others.  As well as having a flair for seeing the big picture, you will be organised and disciplined in the use of departmental systems and processes.


You grab training opportunities when they arrive and enthusiastically share your learning with peers. You’re not afraid to admit when you don’t understand something or have got it wrong and will do what you can to correct misunderstanding or mistakes.


You’re able to accept feedback on your performance in a constructive way, using it as an opportunity to understand how to develop your skills. Equally you’re happy to provide constructive feedback on the performance of others and challenge inappropriate behaviours when necessary.


You’re happy to work alone, but are at heart a team-player able to contribute successfully to the goals not only of your own team, but also those of Delivery Centre and HMRC.

What we’ll offer you

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.


Why we’re different

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.




Posted on:

November 3, 2018

Experience level:

Experienced (non-manager)

Education level:

(i)GCSE or equivalent

Contract type:

Fixed Term Contract


East Midlands

Business units:





By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information