Microsoft Dynamics 365 Functional Consultant (Customer Engagement) Relaunch@Capgemini

Capgemini’s Relaunch Programme

 

Capgemini’s Relaunch Programme is aimed at supporting talented professionals back into the business by providing a tailored 6-month programme to help refresh and update existing skills as well as developing confidence. We understand that you won’t necessarily match every requirement on the job description but will have some relevant previous experience and a wiliness to learn and further develop your skills in this area. If you have had a career break of 1 ½ years or beyond, for whatever reason, we would love to hear from you!
 

Microsoft Dynamics 365 Functional Consultant

Location : UK wide

An overview of the role:

 

Our functional consultants collaborate with clients and developers to identify, explain, design and implement the right solutions and processes for our clients. Working as subject matter experts and trusted advisors in everything Microsoft Dynamics 365 related, our functional Consultants can advise clients in business terms about how to transform their business in line with the capabilities of Microsoft Dynamics 365 and are able to translate it into the technical requirements for our Dynamics 365 developers working to implement the solution.  

The work

 

You will work with a team that delivers some of the biggest and most exciting IT programmes globally, all built on the Microsoft platform. You’ll be working with multiple teams of specialists, covering the full Microsoft stack. The market is moving to a full online model, which will give you the opportunity to on work on client projects at the forefront of technology trends. With our clients based across the UK you’ll never have a dull moment or find yourself short of challenges! 

In your work, you will be expected to deliver consulting assignments (as well as support sales and pre-sales activities). Tasks may include: 

Manage and advise the requirements gathering process by meeting with stakeholders to define the business and functional requirements and system goals and bring these in line with the capabilities of Microsoft Dynamics 365. 

Reengineering business processes/ Business Process Management and advise on enhancements based on best practice and Dynamics 365 knowledge. 

Aid clients in developing CRM and ERP strategies and blueprints with focus on the use of Dynamics 365. 

Developing performance metrics, measures, benefits and KPI monitoring. 

Managing business change within our clients – Workforce Engagement, Change Impact Assessment & Change Readiness, Training Plans. 

Exposure to a variety of industries e.g. Retail, Utilities, Manufacturing, Transport, Health.  

 

Why you?

 

Broad understanding of Dynamics 365 (Customer Engagement)– Out-of-the-box functionality and limits 

An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Common Data Services, Azure, Office 365) and working in fast paced Agile environments. 

A desire to continually develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications and being ahead of the curve in regards to what the future holds and how it can benefit our clients. 

Excellent consulting skills:

 

You form strong and lasting relationships with clients and colleagues, and these interactions should be second nature to you. 

You have an ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365. 

Flexible attitude, critical thinking and the ability to engage with stakeholders at every level – from c-suite to end user. 

You can successfully translate business and customer needs into a great digital customer experience. 

Demonstrable skills in facilitating workshops, gathering and documenting requirements, translating requirements into business processes, stakeholder engagement, creative thinking, presentation and coaching. 
 

Why us?

 

Professional development. Accelerated career progression and an environment that encourages the entrepreneurial spirit. It’s all on offer at Capgemini. And, although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. 

Why we’re different

 

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals – you will too. 
 

Diversity

 

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs. 

About Capgemini

 

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. 

Ref:

940441

Posted on:

January 21, 2022

Experience level:

Experienced Professional

Contract type:

Fixed Term Contract

Location:

Any UK Base

Business units:

ABL Northern Central Europe

Department:

DevOps