Who you’ll be working with
Capgemini Consulting is the global strategy and transformation consulting organisation of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results. With the new digital economy creating significant disruptions and opportunities, our global team of over 3,600 talented individuals work with leading companies and governments to master Digital Transformation, drawing on our understanding of the digital economy and our leadership in business transformation and organisational change.
Main Purpose Of Role
The focus of your role
Capgemini Consulting’s Customer Experience & Analytics practice delivers innovative customer-centric experiences and insight-led business excellence for our clients. Our Customer Engagement team is growing and we are looking to recruit consultants who combine consumer products expertise and consulting skills to help our clients tailor and adapt their experience to the wants and needs of their customers through digital technology innovation.
You will have the opportunity to define, design and deliver marketing, customer service and commerce capabilities that deliver industry-leading customer experiences. You will help CPG organisations seize new opportunities and realise value quicker by trying new things, testing-and-learning, not being afraid to fail (quickly) and critically being able to rapidly scale and integrate successes for true competitive advantage. You’ll be involved in innovating, designing and delivering organisational change across marketing, sales and eCommerce teams at CPG clients who are undergoing a radical shift into Digital requiring new technologies and ways of working.
What you’ll do
You will inspire clients on how to optimise their engagement strategies with consumers across all touch-points along the path to purchase. You will demonstrate a vision for the future of consumer engagement and how to meet the needs of the digital, connected consumer, you’ll help clients to develop propositions which will deliver this vision. You’ll use your understanding of how consumer data can be used to optimise all aspects of a CPG business including marketing, consumer engagement, innovation, e-tail and ecommerce as well as the operational processes which enable these
You will work at the leading edge of the industry acting as an advisor to tier one Consumer Products Companies helping them to deliver and embed digital capabilities, supporting processes, operating models, and governance. Finally, you will be working closely with technology delivery partners on behalf of our clients, bridging the gap between business and technology to delivery great, digitally-enabled consumer experiences.
Skills and Experience
What you’ll bring
Passionate about developing consumer engagement strategies, channel strategies, customer journeys and cross-channel consumer experiences, you will also bring experience of delivering marketing technologies and marketing/campaign capabilities. Ideally coming from a strong CPG industry background (or with deep industry focus at a top tier consulting company) you will have an understanding of operations across marketing, sales, ecommerce and IT departments and experience in defining digital strategies, consumer business models and consumer segmentation and research.
In addition, you’ll have experience in business consulting and project work, specifically:
• Consumer strategy development
• Customer journey development
• Operating model design and implementation
• Business case development
• Business requirements & process mapping
• Change management
• Delivery of digital technologies including core marketing technology
To be successful you’ll be highly motivated and versatile with the ability to adapt your skills, attitude and behaviours to work with ambiguity and in areas that are not part of your core skills. You’ll bring energy and passion to your work and be focused on outcomes at all levels in the client organisation.
You’ll need to be credible, with the gravitas to engage effectively with C-level / CXOs on a peer to peer basis. You’ll enjoy managing a team, providing direction and helping others to develop. In fact, you’ll thrive in this environment. You’ll demonstrate consulting professionalism and flexibility – you’ll be able to adjust positively to situations that involve changing tasks and/or location, shifting priorities or ambiguity.
WHY JOIN US? What makes Capgemini Consulting unique?
You’ll be free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Consulting. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way. In summary, we believe the following make this a great place to work:
• Show how single minds make for better teams: Work alongside fierce intellects who love to collaborate.
• Be comfortable outside your comfort zone: Self-stretchers thrive in our environment.
• Build momentum in your career: Make your role and your career what you want it to be.
• Stay true to who you are: Play to your strengths and bring your individuality.
• Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has real impact.
• Give your curiosity freedom and focus: A place where inquisitiveness and entrepreneurial thinking are encouraged.
Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes fixed salary, and in addition for Senior Consultant and above, you will receive variable compensation dependent on company and personal performance. We also offer flexible benefits options for you to choose to suit your own personal circumstances.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.
In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.
More information is at available at: www.uk.capgemini-consulting.com/