Workplace Engineer – Standard Operating Environment (SOE)
An overview of the role
The role of Workplace Engineer with Capgemini is to support the safe end to end transition of the End User Services from current suppliers into Capgemini.
No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It’s really rewarding and varied. You’ll potentially work on a huge variety of projects (some larger than others), so you could gain lots of exposure in a timeframe.
Why this role
In this role you will be responsible for the development of a knowledge transfer plan for the services being transferred, covering – document/data requirements, approach to review/feedback and addressing any gaps identified, workshop approach, shadowing/reverse shadowing approach.
⦁ Development of the Standard Operating Environment (SOE) for desktop and Servers platform
⦁ Own and maintain the SOEs
⦁ Identification and analysis of Patches
⦁ Identifying the impact of technical changes to or affecting the SOE to an operational level
⦁ Provide 3rd line support to client support teams for the SOE when required
⦁ MDT (Microsoft Deployment Toolkit) 2012/2013
⦁ Desktop/Server Deployment Experience and/or SCCM experience
⦁ Imaging tools like SYSPREP
⦁ Experience on unattended installations – Zero touch or Lite touch images
⦁ Experience of the development of standard O/S builds for Desktop or Server
⦁ Troubleshooting Knowledge of Desktop OSs – Windows 7/8/10
⦁ Hardware Familiarity (Desktop, Server)
⦁ Scripting (VB, WMI, Command Line)
⦁ Should have the ability to use own initiative and tenacity to achieve deadlines and resolve issues as per agreed SLAs
⦁ Analytical and methodical approach to problem solving
⦁ Effective communication skills in both verbal and written English
⦁ Good organizational, interpersonal and documentation skills
⦁ Very Client focused with regards to service delivery
⦁ Self-driven and able to work by yourself or within a team
⦁ Good troubleshooting skills (the ability to think logically through a problem)
⦁ MCSE/MCP Certification in Windows
⦁ An understanding of Software Deployment and Remote Support Tools
⦁ Experience in Active Directory, Group Policy
⦁ An understanding of Remedy / EARS / ServiceNOW or any such tool
While we’re a global consultancy, we’re made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment.
Potential is just as important to us as having the required skills. If you have the right mindset, we might be able to provide you with bespoke training. So, if you’re not sure you have all the skills you need, but you’re still passionate about the role, please apply and we’ll see if we can support you.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organisations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.