HR Helpdesk Administrator

Short Description

Core Services is home to business specialists who support the UK business and the global teams based in the UK.  Its aim is to provide both the processes and framework that underpin the business and specialist expertise to support initiatives.

Working in the Capgemini Core Services UK HR Helpdesk Team, reporting to the HR Helpdesk Team Manager. Provide HR Administrative support, playing an integral part in advising and supporting Capgemini UK employees, Managers, HR Managers, and 3rd Party suppliers across the UK Business on a range of HR matters. Working with a local core team to provide expert HR advice and support on escalated queries from the UK Business. Actively encourage team members to identify process improvements and ensure adherence to Service Level Agreements, Processes and Policies.

Skills and Experience needed

Previous administration experience

Proficient in Microsoft Excel, Word, Internet, and Outlook

• Good communication skills both written and oral

• High level of accuracy and attention to detail including requirement to handle confidential data

• Strong organisational skills

• Agility in work approach

Ability to work and complete tasks to tight deadlines.

Job Responsibilities

• Provide administrative support on various HR transactions

• Respond to queries via Live Chat, Mailbox, or telephone

• Creating various letters that arise during the employee life cycle, e.g., referencing, team or business movements, leaving documentation

• Ensure adherence to Service Level Agreements, Processes and HR Policies

• Employee personnel file maintenance



Posted on:

January 20, 2022

Experience level:

Entry Level

Contract type:

Permanent Full Time


Scottish Highlands

Business units:

SBU Shared Services.


Corporate Function