Change and Release Manager- ITIL Service Management

An overview of the role

Discipline (Including Service Line):         Infra UK
Business Unit:                SMC
Location:             Highlands 
Working Pattern:             Full Time

Role Requirements:

Oversees the change process by ensuring that they are logged, progressed, updated/authorised and actioned/resolved within the scope of the Service Level Agreement, and that all necessary parties are informed and involved in the process. Prepares reports on statistical information. The objective is to ensure all changes are entered into the change management system timely, accurately, and efficiently to ensure that the process is followed, and changes are monitored throughout their lifecycle.
 

Why this role?

Release Manager is responsible for scheduling, planning, and controlling the software’s development and delivery process. 

⦁    Ensure the Change and Release process is adhered to and both Change and Release are deployed without service disruption 
⦁    Ensure agreed Requests for Change (RFC) are entered correctly in the Service Management tool 
⦁    Reject impractical RFCs 
⦁    Ensure that full approval is granted prior to implementing Changes 
⦁    Ensure a back-out plan prepared internally is in evidence and has been considered within the overall implementation plan to minimize impact to service availability 
⦁    Review, monitor and communicate the progress and final outcome of cross tower Changes to all relevant parties
 

Release Manager is responsible for scheduling, planning, and controlling the software’s development and delivery process. 

⦁    Ensure the Change and Release process is adhered to and both Change and Release are deployed without service disruption 
⦁    Ensure agreed Requests for Change (RFC) are entered correctly in the Service Management tool 
⦁    Reject impractical RFCs 
⦁    Ensure that full approval is granted prior to implementing Changes 
⦁    Ensure a back-out plan prepared internally is in evidence and has been considered within the overall implementation plan to minimize impact to service availability 
⦁    Review, monitor and communicate the progress and final outcome of cross tower Changes to all relevant parties
 

Why you?

Key skills required:

⦁    Ability to present at all levels 
⦁    Demonstrate an ownership mentality 
⦁    Strong customer communication skills
⦁    ITIL v4 Foundation
⦁    Meticulous / ensure attention to detail

Experience:
⦁    Ability of managing virtual teams to deliver Change and Release Management process and working cross functionally
⦁    Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.

⦁    Computer systems knowledge, integration, and architecture concepts
⦁    Experience in various Change Management evaluation techniques supported by understanding of statistics and quality management concepts;
⦁    Good Management and communication skills, hosting and facilitating of internal and external CAB meetings
⦁    Problem Solving skills
⦁    Understanding of cross systems interrelations in context of the global business process
 

Why us?

Learning and development
There’s an endless amount to learn at Capgemini, and an endless number of ways to do so.  So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference.  Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.
 

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the Future You Want | www.capgemini.com
 

Ref:

747323

Posted on:

October 4, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Location:

Scottish Highlands

Business units:

Cloud Infrastructure Services.

Department:

Infrastructure & Service Integration