Reinventing customer experience in healthcare

This collection of blogs, articles, and interviews gives you insights and advice on how your organisation can reinvent customer experience for the healthcare industry to deliver a frictionless, personalised, digital-first customer experience for your patients and members.

These insights are based on learnings from the recent experience of Capgemini’s Digital Customer Operations team in driving a more meaningful, productive, and frictionless relationship for our clients and their customers:

• Driving frictionless customer experience in healthcare
• Capgemini’s CARE – the key to customer experience excellence
• Humanising healthcare – superior customer experience in insurance
• Top healthcare contact centre trends used with Amazon Connect
• Three technologies that drive enhanced CX in healthcare contact centres

Contact Business Services

To learn more about how Capgemini’s Digital Customer Operations for Healthcare helps you deliver a superior, frictionless patient and member experience, contact: scott.manghillis@capgemini.com To stay up to date with our latest thought leadership pieces, product launches, and news – click here