Centrica plays a key role in the lives of millions of people and businesses, and its ability to adapt and evolve as the energy industry changes is of critical importance. The company recognised the opportunity to enhance its digital infrastructure and software to become more agile and prepared for innovation while also reducing costs, and identified SAP S/4HANA technology as a key enabler to make its vision of a fully digital, agile, and global enterprise a reality.
Together, Centrica and Capgemini developed a robust approach that would implement SAP S/4HANA within an aggressive 22-week timeline. This project represented one of the first implementations of S/4HANA within the UK and needed to link with other elements of Centrica’s digital transformation, such as SAP Ariba.
The complex technical upgrade not only evolved Centrica’s digital preparedness but was also fitted to the organisation’s overall transformation approach. By using its unique methodology and developing an innovative set of analytical tools, Capgemini delivered a global digital transformation that minimised disruption to Centrica’s critical finance operations. The release of the SAP S/4HANA platform was officially launched in March 2018 to 2,000 employees without a single high priority incident reported, resulting in a customer satisfaction score for the project of 4.33 out of 5.
Andrew Rabey, Programme Delivery Director at Centrica, commented “The real benefit is that Centrica can now exploit S/4HANA to bring its global finance data together through Centrica Finance to enhance financial planning, simplify accounting and financial close processes, automate processing, and a lot more.”
With the implementation of SAP S/4HANA, Centrica has prepared itself for the digital future of energy. The organisation is now ready for a wider range of applications and digital opportunities, which will enable Centrica to incorporate new digital innovations into its operations with fewer disruptions, resulting in a best-in-class customer experience.
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