Our recent research into the digital literacy showed that the UK’s young people are very digitally savvy, however, they don’t know how to use their digital skills for work purposes (see the full press release here). I spoke to some of Capgemini’s apprentices to see what digital skills they struggled with when they started their first job and here’s what they told me:

Abby WalkerAbby Walker, an apprentice based in our Telford offices, revealed that the missing digital skills aren’t limited to specialist needs: “I am an avid user of consumer technology, but I had no idea just how many simple tasks I was ill equipped for. Whether it was making digital presentations look nice, or simply trying to work as efficiently as possible using different work management tools, I needed a lot of support in my first few months of starting in a professional environment. Even basic workplace technology is becoming increasingly more sophisticated and necessary, as is the ability to stay safe online, so the need for a foundation in digital skills that can be applied to work is more important than ever.”

Kirstie ThomasSimilarly, Kirstie Thomas, based in Treforest, Wales, commented: “When I first started as an apprentice, I quickly found that it was the everyday digital tasks that made me the most nervous. Just formal communication with clients and colleagues using work email system or instant messaging, or managing sensitive documents securely in shared folders were the biggest challenges. It was really the simplest skills required in any job that aren’t taught before entering the world of work that seemed to trip me up the most.”

Becks MossI’ve grown up with technology and like a lot of my friends, I also studied computing at school, so I thought I knew heaps about it,” said Becks Moss, one of our apprentices based in Inverness. “However, I soon learnt after joining Capgemini that I was lacking some basic digital skills necessary for even a foundation role – the jobs that most people take for granted, like using Excel to track progress of different  projects or communicating with clients and colleagues  using work email systems and instant messaging.” 

The research into the digital literacy of young people and the impact on UK businesses was developed as part of a Digital Partnership with The Prince’s Trust, which will see Capgemini deliver a series of programmes teaching 600 of the most disadvantaged young people in the UK the skills necessary to develop a career in today’s digital economy.

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