Last month we announced a new IT infrastructure services contract with Finnish group of companies Outokumpu, a ‘global leader in high performance stainless steel’. You can read the full press release here.
I asked Sunil Parekh, Head of Business Development for Capgemini Infrastructure Services Northern Europe, what was significant about this deal. He said:
“This announcement continues to demonstrate our success in offering world-class infrastructure services to clients: Service Integration, where we have many success stories in successfully managing complex multi-vendor IT environments; and Intelligent Service Centre which is a unique evolution of our service desk capability that brings enhanced user experience through business process alignment and analytics.“
“We launched Intelligent Service Centre to the market last year. It combines our highly efficient Global Service Desk capability with advanced analytics and business process alignment to provide end users a business-led resolution to their technical issues. Another feature of the ISC is applying analytics to look for ways to reduce recurring incidents and fine tune the experience for the end-user.“
The contract award by Outokumpu to Capgemini was highlighted by NelsonHall [subscription required to read full article].
Find out more about Capgemini’s Service Integration services, visit Service Integration.